MS35489-137

Very pleased with the customer service I get when I call. My Cessna 182 is always needing a little bit of extra LOVE from Military Fasteners. When I call to order parts, your training and customer service of your order takers are the tops.. They understand what I'm looking for and can help me figure out how to order it. I've upgraded my old normal headsets to your reconditioned Bose X General Aviation Noise Cancelling. These are my first Noise Cancelling headsets and we are very pleased...I've come back and purchased 2 more...You are a very professional group! With your shipping location in Atlanta, sometimes, I get things in 1 day or 2 at the most. Thanks.

I placed this order late at 4:15 over the phone, 15 minutes past the cut off time.(Which rarely happens) It was critical for us to get the sparkplugs as a customer had called me and scheduled to bring his plane in the next day to have all his plugs replaced. My sales agent said she would personally go and pull the product so it would ship that day, and she did what she said. She saved me the embarrassment of telling my customer I forgot to order his parts on time and making him reschedule a maintenance visit. I am thankful you have people like her who really care about the customer and want to put in the extra effort for customer service. In my aircraft maintenance business I purchase everything I can first from Military Fasteners before I go looking for other venders. I use Military Fasteners because of the great customer service, free shipping (which is one day ground), large selection on hardware and materials, and competitive prices. I am a loyal customer and I order 2-3+ times a week. Thank you for the great service that your people provide at Military Fasteners.

Excellent service, parts arrived at my home in UK exactly when you said they would even when you did not have parts in stock when ordered, very prompt reply to my queries before ordering, faster delivery than I would have got from UK.

Very happy with purchase and product. The sales person who assisted me on the phone was excellent. thank you for your help.